Privacy regarding order, email's and correspondence with us.
Your privacy is important to us. Your
order will be shipped in a plain package or US Postal Service box, free of any reference to HappyStim-USA. The return address
on the package will show G&J Sales and Marketing. Additionally, no fliers or emails with product information will be sent
to you, unless specifically requested. No names, home or shipping addresses, email addresses or any content contained in email's
is ever shared, forwarded or sold to anyone. Any email content that would need to be shared or forwarded to anyone for
a specific reason will always have the written express permission of the owner of the email before anything is shared. Should
you need any assistance or have any questions, you can always email me at this email address.
FREQUENTLY ASKED QUESTIONS:
How do I care for conductive silicone?
A Very Good Question. Many have asked about care for conductive silicone
sheeting and tubing. First of all, our conductive silicone material is a silicone mix with just the right amount of
powdered carbon added to give it the great conductive quality that it has. A little common sense and care will
keep your conductive rubber lasting as good a new for a long time. After each use, simply wash it in warm
or hot soapy water and rinse with clean, clear water. Dry it off being careful not to pull and stretch the material. Patting with
a dry clean cloth is usually sufficient. If conductive silicone tubing was used as an anal or urethral insert,
you can wash it and lightly bleach the material as well. You do not want
to soak conductive silicone for any extended length of time in a bleach solution!! As with most material, bleach will
deteriorate just about anything if left sitting in it too long. Soaking briefly, rinsing thoroughly and drying
completely is all you need to do. If you wish to dust the conductive rubber lightly with a light coat of powder to keep
it from getting stuck together during storage, that is OK too. Just be sure to wash and rinse it off good
before using, as powder may act as an insulator and irritant.
A very important note when using lube with conductive silicone products. Always
use a water based lube, never ones with petroleum or silicone in them. Petroleum based lubes will eventually eat away
at silicone, deteriorating it. Silicone based lubes will coat and eventually absorb into the silicone and that coating
will render it non-conductive. Read the ingredients carefully before using lubes.
If you follow these instructions, your conductive silicone should last for a long time and
be fresh and ready to use when you are.
I treat urethral inserts?
You can wash them and care for them the same
way as you do our standard conductive silicone, as most of the inserts are made from the same material. The only difference
here is that the inserts usually have a stainless steel tip attached. After cleaning and drying your insert as described
above, be sure the ss tip is still secure. Gently tug on it to be sure that no soapy water got in between the tip, shank and
the conductive tubing of the ss tip. If the tip happens to come out when testing it, dry the ss tip and use a cotton
tipped swab to clean and completely dry the inside of the tubing. After making sure everything is dry, simply re-attach
the ss tip by pushing it into the end of the tubing making sure it goes in very snug. A very small
drop of Super Glue will also help secure the tip. The tips have a turned shaft on them that allow them to go up
into the tubing for a secure fit. If the tip does not stay in the tubing snugly after going through this procedure,
DO NOT attempt to use it again. Instead email me at email@example.com and I will either tell you how you might fix it or I will replace it withing the one-year warranty period.
How about cleaning and care for Bi-Polar Electrodes?
Bi-Polar electrodes can be cleaned in the same manner
as single pole electrodes. However, you do not want to bend, pull or stretch these when washing or drying them.
There are usually very small wires running through the tubing that might become disconnected or separated. If after
cleaning a Bi-Polar electrode or insert, you notice anything loose or wiring showing anywhere, again DO NOT use them and email
me at the address given above. Your electrodes have a one-year warranty against faulty material and workmanship and
if not misused, will be replaced or repaired free of charge.
Why do TENS pads or conductive silicone loops sometimes sting or burn?
As TENS pads are used, the edges tend to dry out and sometimes curl up. This
causes a small space between the skin and electrode that current tens to arc from. This arcing is what causes the burning
or stinging sensation. You can use skin tape to secure the edges if you with or simply use a new pad. The same
goes with conductive silicone loops. Depending on your skin condition, you may need to use water based lube on the loops. NOTE: Never use lube
on the TENS pads. We sell TacGel to rejuvinate the sticky, conductive properties to them.